Terms and Conditions

These terms and conditions govern the plan system, the conclusion of the agreement on the provision of the Vouchermat service and the use of this service via the web interface www.vouchermat.com, as well as the legal relationships arising between the operator and you when concluding the agreement and using the service and the web interface.

1. Definitions

In these terms and conditions, the following terms are used with the meaning given below:

• the operator means Dominik Korčák, Company ID (IČO) 09101209, with registered office at Bieblova 158/10, 613 00 Brno, Czech Republic, a natural person doing business under the Czech Trade Licensing Act, registered in the Trade Register, not registered for VAT;
• the price means the price of a plan;
• the operator’s contact details are: contact e-mail: app@vouchermat.com, phone: +420 702 061 966;
• the Civil Code means Czech Act No. 89/2012 Coll., the Civil Code, as amended;
• the terms and conditions mean these terms and conditions as currently in force;

2. Registration on the web interface

2.1. To use the service, the user must register according to the instructions on the web interface.

2.2. Registering through the registration form on the web interface creates a user account. The user must keep the login details to the user account secret. The operator is not liable for any misuse of the user account by a third party. Information provided during registration must be true and complete. The operator may cancel, without compensation, an account created using false or incomplete information. If the user’s details change, the user shall update them in the user account without delay.

2.3. By creating an account and ticking the relevant box, you agree to these terms and conditions.

2.4. Through the user account, the user can in particular purchase individual plans, view statistics, and manage the ordered service and the user account. Any other features of the user account are always described on the web interface.

Please note that the operator has the right to cancel the user account without compensation if the user, through the user account, violates good morals, applicable law or these terms and conditions.

3. Service agreement

3.1. The web interface contains a description of the service, including its main features. The presentation of the service on the web interface is the operator’s offer to conclude an agreement within the meaning of Section 1732(2) of the Civil Code. To conclude the agreement, the user must register.

3.2. The subject of the agreement is the provision of the service and the grant of a non-exclusive, territorially unlimited licence to the script for the duration of the service.

3.3. The service agreement is concluded at the moment of registration. The specific steps leading to the conclusion of the agreement are apparent from the web interface.

3.4. The service is provided to the user on the basis of an activated plan. The prices of the individual plans are listed on the web interface. The paid Plus plan is paid for half a year (6 months) or a year (12 months); the period runs from the day the payment is credited. The paid period and its end date are shown in the user account.

3.5. The user may use the service on the free Free plan without any time limit. The Free plan has a limited range of features (in particular the number of services in the form); the current scope of both plans is listed in the pricing on the web interface. Even on the free plan, the user must use the service in accordance with these terms and conditions. The operator’s obligations under these terms and conditions apply to the use of the free plan as appropriate.

3.6. The number of orders, voucher redemptions and other statistics are shown in the user account. The service as such can also be activated and deactivated through the user account.

3.7. Payments made by the user’s customers for vouchers go directly to the user: by bank transfer to the user’s bank account or (on the Plus plan) by payment card through the user’s own account with the Stripe payment gateway, which is subject to Stripe’s terms. The operator is not the recipient of these payments, charges no commission on them and is not responsible for refunding them; the user handles relationships with customers (including complaints and refunds for vouchers).

3.8. The operator sends the user operational and service messages related to the service by e-mail (e.g. payment confirmations, payment requests, notices about the end of a plan or about changes to the service). These messages are not commercial communications.

3.9. If the user account is inactive for 6 months, the operator reserves the right to cancel it without compensation. An inactive user account means an account with no login and no activated plan. If you are a consumer and your user account has been inactive for more than 4 months, you will be notified that the user account will be cancelled without compensation once 6 months have passed.

3.10. As a user of the service, the operator may send you news and information about the Vouchermat service and the operator’s related services by e-mail (Section 7(3) of Czech Act No. 480/2004 Coll., on certain information society services). You can opt out already when registering and at any time later – by replying to any such e-mail or by writing to the operator’s contact e-mail. This does not affect operational messages under clause 3.8.

4. Payment of the price

4.1. The price of the service is always stated as final and, for consumers, also including any taxes and fees. The operator is not registered for VAT, so no VAT is added to the price.

4.2. Individual plans can be purchased through the order form in the user account interface, or in another way described on the web interface. When paying by card, you commit to paying the price by clicking the “Pay” button.

4.3. If the user is interested in a special custom plan, the user shall contact the operator using the operator’s contact details or the web interface. The operator will then send the user a price quote. Upon acceptance of the quote, the operator will send the user the payment details. Other rights and obligations relating to the custom plan are governed by these terms and conditions.

4.4. Billing details are filled in automatically from the information entered in the user account. The user must update these details if they change. The operator bears no responsibility if the details entered are out of date. If the user enters billing details of another person in the user account, the operator assumes in good faith that the user is authorised to bind that other person to pay the price.

4.5. The price of a plan can be paid by payment card (including Apple Pay and Google Pay) through the Stripe payment gateway or – for yearly payments – by bank transfer using the payment details and QR code that the user receives in the user account and by e-mail. Payment is possible in Czech crowns (CZK).

4.6. The Plus plan is made available immediately after the payment is received. The operator matches bank transfers automatically by variable symbol and amount; without the correct variable symbol, activation may take longer. If a bank transfer is not credited within 14 days of the order, the payment request is cancelled; a payment credited late will still be used to activate the plan.

4.7. Paying by card creates a subscription that is automatically renewed at the end of the paid period for a period of the same length at the price valid at the time of renewal; the payment card entered with the first payment is used for the charge and the user agrees to this charge. The operator informs the user by e-mail in advance of the upcoming renewal. The subscription can be cancelled at any time in the user account (Profile → Plan); the Plus plan then continues until the end of the paid period and no further payment will be charged. If the renewal payment cannot be charged even after repeated attempts, the subscription ends.

4.8. Payment by bank transfer is not renewed automatically. About 14 days before the end of the paid period, the operator sends the user the payment details for the next period; if the payment is credited before the end of the period, the new period follows on seamlessly.

4.9. If the paid period ends without renewal, the user account automatically moves to the Free plan. Data, the order form and redemption of vouchers already sold are retained; Plus features are switched off. When the subscription is cancelled, the price for the remaining part of the paid period is not refunded, except under the guarantee in clause 4.10 or where required by law.

4.10. Money-back guarantee: if the Plus plan isn’t right for you, we will refund the full price of your first Plus payment on request, provided you ask within 30 days of the payment being credited. Just write to the operator’s contact e-mail. We will refund the money within 14 days in the same way it was paid (to the card or to the bank account the payment came from); this ends the subscription and the account moves to the Free plan. The guarantee applies to the user’s first payment for the Plus plan, not to subscription renewals.

5. Provision of the script

5.1. The script is provided through the user account. The script is used for the purposes of using the service for as long as the service is provided. The script works as an add-on. The script is provided to the user, through the user account, after a project for which the service will be provided has been created in the user account.

5.2. The procedure for correctly embedding the script on the user’s website or in the user’s application is described in the user account. If the user has any problems embedding the script, the user shall contact the operator.

5.3. Use of the script may be further restricted by conditions stated on the web interface, which will always be clearly communicated to the user before the script is provided.

6. Rights in case of defective performance

6.1. If the service is unavailable for a long time (i.e. for more than 3 consecutive working days), or if the service:

• does not match the description on the web interface or in these terms and conditions,
• is not provided within the agreed time,
• you have rights arising from defective performance under the Civil Code (in particular under Sections 1914 to 1925 of the Civil Code).

6.2. You are not entitled to rights arising from defective performance if you knew about the defect before the service was provided, if you caused the defect yourself, in particular by providing incorrect or incomplete input information, or if six months have passed since the day the service was provided.

6.3. Please file a complaint without delay after discovering a defect. A defect can be claimed no later than six months from the day the service was provided.

6.4. In the case of defective performance, you are in particular entitled to:

• a free remedy (repair);
• a reasonable discount on the price;
• withdraw from the agreement and receive a refund for the unused part of the plan (if the defect cannot be remedied or we fail to settle the complaint within 30 days of it being filed).

Any other rights arising from applicable law are not affected by this provision.

6.5. A complaint must be filed without undue delay after the defect is discovered. We accept complaints at our registered office. A complaint can be filed by e-mail or in writing. When filing a complaint, we recommend describing as precisely as possible what you consider the defect to be and how you would prefer the complaint to be resolved. This speeds up the process.

6.6. We decide on a received complaint immediately, or within three working days in complex cases. This period does not include the time needed for an expert assessment of the defect.

6.7. We settle received complaints without undue delay, but no later than 30 days from the day the complaint was filed, unless we agree otherwise. We will issue you a written confirmation of the filing and settlement of the complaint.

6.8. In accordance with the Civil Code, you are entitled to reimbursement of costs reasonably incurred in filing a complaint. Please note that you must claim reimbursement of these costs within one month after the end of the period in which the defect must be reported.

7. Term of the agreement and termination

7.1. The agreement is concluded for an indefinite period.

7.2. You can end our cooperation at any time by requesting deletion of your user account, either in the user account (Profile → Personal details → Delete account) or by e-mail. Once the request is submitted, the subscription stops renewing. The operator deletes the account with all projects, orders, vouchers and uploaded files 30 days after the request; until then you can keep using the service and cancel the request. After deletion, the order forms stop working and the data cannot be restored, so please download any exports you need before deletion. You are not entitled to a refund for the unused part of a paid plan, except under the guarantee in clause 4.10 or where required by law. The operator keeps invoices for plans for the period required by law.

7.3. The options for ending our cooperation are further governed by statutory conditions. In particular, it is possible to withdraw from the agreement in the event of a material breach of these terms and conditions, or a violation of good morals or applicable law. If we withdraw from the agreement for the reasons above, you are not entitled to a refund, the unused paid plan is forfeited without compensation and your user account will be cancelled.

7.4. If our cooperation ends, you are no longer entitled to use the script and must remove it without delay from all your media and from any other places where the script is stored.

8. Protection of the copyright of the operator and third parties

8.1. All rights to the service (including the name, code, trademark, software, videos, images, graphics, sounds, etc.) and to its individual parts are the exclusive property of the operator. You are not entitled to grant licences or sublicences, or to copy, modify or create derivative works.

8.2. The content of the operator’s websites, the content of the service and web content related to the service, and all materials published on them and in related printed media (promotional leaflets, videos, advertising, texts, photographs, images, logos, etc.), including the software of the web interface and these terms and conditions, are protected by the operator’s copyright and may be protected by other rights of other persons. You may not change, copy, reproduce, distribute or use the content for any purpose without our prior written consent. In particular, it is prohibited to make photographs and texts published on the web interface available, whether for a fee or free of charge.

8.3. Names and designations of products, goods, services, firms and companies may be registered trademarks of their respective owners.

8.4. If this Article 8 is not respected, we will proceed in accordance with Czech Act No. 121/2000 Coll., the Copyright Act, as amended, and with the Civil Code. In such a case, we are in particular entitled to have the unlawful situation remedied, to reasonable satisfaction, to compensation for damage and/or to the surrender of unjust enrichment.

8.5. We are not liable for errors resulting from interference with the web interface by third parties or from its use contrary to its purpose. When using the web interface, you must not use procedures that could disrupt the operation of the system or place an unreasonable load on it.
If you engage in any unlawful or unethical conduct when using the web interface, we are entitled to restrict, suspend or terminate your access to the web interface without any compensation. In such a case, you are also obliged to compensate us in full for any damage demonstrably caused by your conduct under this paragraph.
Please note that clicking certain links on the web interface may take you away from the web interface and redirect you to third-party websites.

9. Information for consumers

9.1. If you are a natural person concluding the agreement outside the scope of your business activity or the independent exercise of your profession, you are entitled to consumer protection under applicable law, in particular the Civil Code and the Czech Consumer Protection Act.

9.2. As a consumer, you have in particular:

• the right, under certain conditions, to withdraw from an agreement concluded by means of distance communication;
• the right to receive information before concluding the agreement (the information is contained in these terms and conditions or on the web interface);
• the right to out-of-court resolution of a consumer dispute arising from the agreement;
• if you do not live in the Czech Republic, you also have the right to a higher level of consumer protection provided by the law of your country of residence, if that law provides a higher level of protection than Czech law.

9.3. Right of withdrawal

As a consumer, you have the right under Section 1829 of the Civil Code to withdraw from the agreement within 14 days of its conclusion. Please note, however, that by using the script on your website or in your application you request the provision of the service before the 14-day withdrawal period has expired, under Section 1834 of the Civil Code. If you withdraw from the agreement, we are still entitled to a proportionate part of the agreed price for the service already provided to you up to the moment of withdrawal. This proportionate part of the price is set off against the money you paid, which we will refund reduced by this proportionate part.

9.4. Recommended way of withdrawing and the consequences of withdrawal

You can inform us of your withdrawal in any way, but we recommend sending a message to our contact e-mail. After receiving notice of withdrawal, we will refund without delay (within 14 days at the latest) all money we received from you under the agreement, in the same way you sent the money to our account. We will also block your use of the service immediately after the notice of withdrawal. A model withdrawal form can be used for withdrawal.

9.5. Information about the concluded agreement

The agreement is not concluded in writing with the signatures of the parties. The agreement consists of these terms and conditions, your order and its acceptance by us. The entire agreement will be sent to you by e-mail or, on request, printed and sent by post. For delivery by post, we may ask you to pay the associated costs. We archive the agreement (including these terms and conditions) in electronic form. The agreement is not accessible to third parties, but we will send it to you on request.

9.6. Out-of-court resolution of disputes arising from the agreement

If you are a consumer and a dispute arises between us from the agreement that we are unable to resolve directly, you have the right to refer the dispute for out-of-court resolution of a consumer dispute to the Czech Trade Inspection Authority (address: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2, Czech Republic; website: www.coi.cz, www.adr.coi.cz; e-mail: adr@coi.cz; phone: +420 296 366 360) or to the Association of Czech Consumers (Sdružení českých spotřebitelů, z. ú.; address: Tř. Karla IV. 430, 500 02 Hradec Králové, Czech Republic; website: www.konzument.cz; e-mail: spotrebitel@regio.cz; phone: +420 495 215 266). You can exercise this right no later than 1 year from the day you first asserted with us the right that is the subject of the consumer dispute.

9.7. To file a complaint about services you purchased from us and to find an alternative dispute resolution body, you can also use the online platform set up by the European Commission at: http://ec.europa.eu/consumers/odr/.

10. Disclaimers

10.1. You use the service at your own risk. The operator is not liable for any direct or indirect damage or loss, including loss of stored data or lost profits, resulting from the use of or inability to use the service. If, notwithstanding the above, the operator is found liable for damage or loss, this liability is limited to the price paid for the service.

10.2. The operator is not responsible for how you use the service. In particular, it is not liable for your use of the service in breach of applicable law or for any failure to fulfil, or improper fulfilment of, your legal obligations.

10.3. You are responsible for ensuring that your conduct in connection with the service and its use is always in accordance with these terms and conditions and applicable law. Your activities must not conflict with good morals or public order and must not restrict the exercise of the rights of third parties. You must not make the service available to any unauthorised third party. You are not entitled to sell, license, rent, assign or make the service available to third parties without our prior written consent.

10.4. If, in connection with your use of the service, you engage in any unlawful or unethical conduct or breach the agreement including these terms and conditions, the operator is entitled to restrict, suspend or terminate your use of the service without any compensation. In such a case, you are obliged to compensate the operator in full for any damage demonstrably caused by your conduct under this paragraph.

10.5. Please note that the operator is entitled to carry out regular maintenance of the service or the user account. In such a case, the service or the user account may be temporarily unavailable. The operator is not liable for any direct or indirect damage or loss resulting from the inability to use the service and the user account.

10.6. In the event of any problem, the operator strives to prevent loss of or damage to data. However, the operator cannot guarantee the constant availability and integrity of data and is not liable for any changes, loss of or damage to stored data caused by technical failures, your actions or attacks by third parties.

10.7. The operator is not liable for errors resulting from interference with the service by third parties or from use of the service contrary to its purpose. When using the service, you must not use any mechanisms, software, scripts or other procedures that could have a negative effect on its operation, i.e. in particular disrupt its functioning or place an unreasonable load on the service, and you must not carry out any activity that could enable you or third parties to interfere with or use without authorisation the software or other components of the service, or to use the service, its parts or software in a way that would be contrary to its purpose.

10.8. Using the application involves obtaining and processing data that are designated as personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The terms of personal data protection are set out in the privacy policy.

11. Final provisions

11.1. Within the meaning of Section 1751 of the Civil Code, these terms and conditions form an integral part of the agreement concluded between you and the operator and replace all previous statements and any previous versions of these terms and conditions. Any deviating arrangements agreed between the parties take precedence over the provisions of these terms and conditions.

11.2. Since the subject of the agreement is the long-term and repeated provision of services of the same kind, we are entitled to amend these terms and conditions unilaterally to a reasonable extent. In such a case, we will notify you of the change by e-mail and our relationship will always be governed by the current version of the terms and conditions. If you do not agree with the change, you have the right to terminate the agreement without a notice period. The current version of the terms and conditions is always available on the web interface.

11.3. The relationship between you and the operator is governed by the laws of the Czech Republic, in particular the Civil Code. If the legal relationship established by the agreement contains an international element, Czech law is the governing law.

11.4. In the event of any dispute relating to the use of the service, the agreement (including the terms and conditions) or the use of the web interface (the “dispute”), you and the operator undertake to make every effort to settle the dispute amicably out of court. If the dispute is not resolved within 30 days of the start of negotiations, it will be decided by the competent courts of the Czech Republic.

11.5. By accepting these terms and conditions, you agree that without the operator’s prior written consent you are not entitled to unilaterally set off any of your claims against the operator against our claims against you. Furthermore, you are not entitled to assign or transfer the agreement, any part of it or any claims against the operator to a third party without the operator’s prior written consent.

11.6. If any provision of the terms and conditions or the agreement is or becomes invalid, ineffective or inapplicable, it shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity, ineffectiveness or inapplicability of one provision does not affect the validity of the other provisions of the terms and conditions or the agreement.

These terms and conditions are valid and effective from 11 November 2026 and replace the version effective from 1 January 2024.